Please note that due to technical limitations, some information has not been carried over from Vindictus Europe service. Please see the Unified Vindictus Service Information post for additional details.
- If you have Vindictus Europe installed
Follow the steps below in "How to launch Vindictus after completion of migration".
- If you do not have Vindictus Europe installed
Please download the Nexon Global Platform launcher here. To transfer your Nexon Cash balance, please follow step 4 and onward in "How to launch Vindictus after completion of migration".
Once you have completed the account migration process, you will have access to all the latest and most exciting content updates. It also means you will now receive all your news and information from the unified Vindictus website, newly designed forums, social media channels, and support.
Thank you for your support and hope to see all of you soon on the new and improved Vindictus service!
- The Vindictus Team
I don't know if I agreed to the Service Migration?
As long as you have been playing Vindictus Europe since July 6, 2016, good news: Your account data and character information has already been transferred and you should be good to play on!
Those that were not migrated will not retain access to their game data. As a result of various privacy laws in the United States and Europe, we were unable to transfer the information to the new unified service, and it cannot be recovered. You will still be able to transfer your Nexon Europe Account information, NX Cash balance, and start a new character.
Why can't I Direct Launch Vindictus?
Vindictus is only available through the Nexon Launcher or the Steam Client. We recommend launching through the Nexon Launcher, as it is the only way through which your NX Cash balance can be transferred.
Why was the European service migrated?
This migration is part of our ongoing commitment to better service the Western market.
In addition to bringing all European, North American, and Australian Vindictus players onto the same service, this migration combines billing, customer support, and other player-focused services.
Will my Vindictus NX Cash balance and cash shop purchases carry over with the migration?
Your NX totals will safely carry over. When you log-in, a prompt to migrate NX totals will appear and you will have the option to migrate your totals. Your cash purchases will also transfer at this time.
The unified service differentiates NX obtained through PayPal/Credit Card (defined as NX Credit) and Prepaid Cards (defined as NX Prepaid). Your NX totals at the time of migration will be split into NX Prepaid and NX Credit based on how the NX was obtained. There are restrictions for transactions using NX Credit, please click here for more details.
Additionally, inventories for all characters on migrated accounts has been carried over and will be fully accessible upon logging in.
As a European player, where will I need to go for game announcements and community after the migration?
With the migration, will I be able to merge a North America and Europe account? Will I be able to transfer a character between servers?
No. You will not be able to merge a European account with an existing North America account and you will not be able to transfer characters between servers.
I logged in with my Facebook account. How will the migration work for me?
The first time you login with your Facebook account, you will have the opportunity to update your account to a Nexon Global Account. You will be asked to provide an email address to associate with your new Nexon Global Account.
It will not be possible to log into the new Nexon Global Account or the Global Launcher with your Facebook account. After you have updated your account to a Global Account, you will be able to login with your email address immediately.
If I have an open ticket on the Europe server, will it be serviced or will I need to open a new ticket? Moving forward, where will I need to go to open a new support ticket?
Open tickets logged before the migration will be serviced through the Nexon Europe Customer Service portal. Once migration is complete, please log tickets through Vindictus Customer Service portal: https://support-vindictus.nexon.net/hc/en-us
What will happen to the Europe community forums and social channels?
How does the migration affect future updates and maintenance?
Updates to our titles within the Global Launcher will continue as they have in the past. There may be some extended maintenances that will occur, but aside from that, service will be updated and have maintenance performed on a similar cadence to our current schedule.
Will the European and North American regions have the same content?
Once the game migration is completed, the content and events will be the same across both regions. Please see the Unified Vindictus Service Information post for additional details about changes to come with the service merger.